Every HandMyth order is checked, wrapped and boxed by our own small team in Foshan, Guangdong — the same region where many of the pieces we sell are made. This page explains exactly what shipping costs, how long it takes, and what happens when your parcel crosses a border. No asterisks.
Quick Summary: Rates and Timeframes
- Orders of $89 or more — Free Standard Shipping, worldwide. Applied automatically at checkout; no code needed.
- Orders under $89 — Standard Shipping $12.99, one flat rate worldwide.
- Processing before dispatch: 1–2 business days for in-stock items; 5–10 business days for made-to-order pieces.
- Delivery after dispatch: typically 10–20 business days, depending on destination.
- Import duties and taxes: set by your country and payable by the buyer. They are not included in our prices.
1. Where Your Order Ships From
All orders ship from our studio in Yanbu, Dali Town, Nanhai District, Foshan City, Guangdong Province, China (postal code 528200). We are not a drop-shipping catalogue: stock is held by us, each piece is inspected by hand before it is packed, and fragile items — teaware, lacquerware, ceramics — are wrapped in layered protection rather than a single layer of bubble film.
2. Processing Time (Before Your Order Ships)
- In-stock items: 1–2 business days.
- Made-to-order or hand-finished pieces: 5–10 business days. When a product needs this, it is stated on the product page itself.
- Orders placed on a weekend or during a Chinese public holiday begin processing on the next business day.
- If any item in your order is held up by more than three business days, we email you before the parcel leaves — you are never left waiting on a tracking number that means nothing.
3. Where We Ship
We ship to most countries worldwide, including the United States, Canada, the United Kingdom, the European Union, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Hong Kong SAR China, Macao SAR China and Taiwan China.
If your destination does not appear at checkout, write to handmyth.com@gmail.com with the items you want and your full address. We will quote a rate or tell you plainly that we cannot ship there.
4. Shipping Costs
- $89 and above — free. One worldwide threshold, automatically applied.
- Under $89 — $12.99 flat. The same rate whether you are in Ohio or Osaka.
A note on why we only offer one service. Shipping from China is expensive, and an “express” tier that only truly runs express on a handful of routes is just a higher price with a nicer name. We would rather publish one honest rate and put the difference into a free-shipping threshold that actually rewards you for ordering more than one piece. If you need something by a fixed date, email us first and we will tell you straight whether we can make it.
5. Estimated Delivery Times (After Dispatch)
- United States / Canada: 10–18 business days
- United Kingdom / European Union: 10–20 business days
- Australia / New Zealand: 10–20 business days
- Japan / South Korea / Singapore: 7–14 business days
- Hong Kong SAR China / Macao SAR China / Taiwan China: 3–7 business days
- Everywhere else: 14–25 business days
These are estimates in business days, so weekends and public holidays at either end are excluded. Customs clearance sits outside our control and can add days to any of the ranges above. Peak periods — Chinese New Year, Golden Week, and the November–December holiday season — run longer, and we say so on the site rather than after you have ordered.
6. Tracking Your Order
You receive a tracking number by email the moment your parcel is dispatched. International tracking often takes 24–72 hours to show its first scan, so an empty tracking page on day one is normal, not a problem.
You can look up the current status of any order on our Track Your Order page, which also explains what each tracking status actually means.
7. Customs, Duties and Import Taxes
- Orders shipped outside mainland China may attract import duties, VAT/GST, or carrier handling fees. These are levied by your country, not by us.
- Duties and taxes are not included in our product prices or in the $12.99 shipping fee, and they are the buyer’s responsibility.
- We declare every parcel at its real value with an accurate description. We will not under-declare goods to reduce your import bill — it is illegal and it puts your parcel at risk of seizure.
- If a parcel is refused or abandoned because duties were not paid, and it is returned to us, we refund the goods once the parcel is back in our hands, minus the outbound and return shipping we were charged.
8. Delayed, Lost or Damaged Parcels
- Running late? If your order is more than seven business days past the estimate above, email us. We open an enquiry with the carrier and report back with what they actually say.
- Arrived damaged? Send photos of the outer box and the item within 7 days of delivery. We replace it or refund you in full — see our Refund & Exchange Policy. If returning the parcel would cost more than the item is worth, we simply refund you and let you keep it.
- Lost? Once the carrier confirms a parcel is lost, we reship or refund in full. You do not have to chase the carrier yourself.
9. Changing Your Shipping Address
Before dispatch, we will change your address free of charge — email handmyth.com@gmail.com with your order number and the corrected address as soon as you notice the mistake. After a parcel has been handed to the carrier we can request a redirect or an address correction, but carriers charge for this and it cannot be guaranteed. Please check your address at checkout; it is the single most common cause of a parcel going astray.
10. Common Shipping Questions
Do you ship to PO boxes?
In many destinations, yes. Some express and courier services will not deliver to PO boxes, so if your only address is a PO box please email us before ordering and we will confirm the service available for your country.
Can I combine two orders into one shipment?
Only if neither has been dispatched yet. Email us immediately with both order numbers and we will merge them and refund any duplicate shipping charge. Once one of them has a tracking number, they travel separately.
Will everything in my order arrive together?
Usually. If one item is made to order and the rest are in stock, we may split the shipment so your in-stock pieces are not held hostage by the slowest item in the basket. When we do this, we tell you and you are not charged extra.
Who do I contact about a shipping problem?
handmyth.com@gmail.com — one inbox, monitored by the people who pack your order. See our Contact page for response times.
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