Refund & Exchange Policy

At HandMyth, your satisfaction is our priority. We want you to love your handcrafted piece as much as we do. If something is not right, here is how we handle it — fairly and hassle-free.

⏱ 30-Day Satisfaction Guarantee

If you are not completely satisfied, you may request a refund or exchange within 30 days of delivery. No questions asked.

💰 Our Refund Policy by Order Value

Since our products ship directly from China, the cost of return shipping often exceeds the product value. To be fair to both you and us, we use a simple tiered system:

Order Value	Refund Policy	What You Do
Under $50	✅ Full refund, no return needed	Keep the item or donate it
$50 – $100	✅ Full refund with free return label	We email you a prepaid label
Over $100	✅ Refund after return (shared shipping)	Contact us, we will work it out

📸 Damaged or Defective Items — Always Full Refund

If your item arrives damaged or defective:

📸 Send us a photo within 48 hours of delivery
🔄 We offer a replacement or full refund — your choice
💵 No return needed regardless of order value

⏳ How Refunds Work

Email us at handmyth.com@gmail.com with your order number and reason
We review and approve within 24 hours
Refund is processed within 5-7 business days after approval
The refund goes back to your original payment method
Your bank may take an additional 3-5 business days to show the credit

📦 Order Cancellations

You may cancel within 24 hours of purchase for a full refund. After 24 hours, the order may already be in processing — contact us and we will do our best.