{"id":12685,"date":"2026-04-05T05:27:56","date_gmt":"2026-04-05T05:27:56","guid":{"rendered":"https:\/\/handmyth.com\/faq\/"},"modified":"2026-05-15T06:53:23","modified_gmt":"2026-05-15T06:53:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/handmyth.com\/it\/faq\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Frequently Asked Questions<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Welcome to the HandMyth FAQ! Find quick answers to the most common questions about our products, shipping, and more.<\/p>\n\n\n<form role=\"search\" method=\"get\" action=\"https:\/\/handmyth.com\/it\/\" class=\"wp-block-search__button-outside wp-block-search__text-button wp-block-search\" data-trp-original-action=\"https:\/\/handmyth.com\/it\/\"    ><label class=\"wp-block-search__label\" for=\"wp-block-search__input-1\" >Cerca<\/label><div class=\"wp-block-search__inside-wrapper\" ><input class=\"wp-block-search__input\" id=\"wp-block-search__input-1\" placeholder=\"Search questions...\" value=\"\" type=\"search\" name=\"s\" required \/><button aria-label=\"Cerca\" class=\"wp-block-search__button wp-element-button\" type=\"submit\" >Cerca<\/button><\/div><input type=\"hidden\" name=\"trp-form-language\" value=\"it\"\/><\/form>\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udecd\ufe0f Orders &#038; Products<\/h2>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Are your products authentic?<\/h3>\n\n<p><strong>Absolutely!<\/strong> Every product is sourced directly from certified artisan workshops, heritage craft families, and recognized masters across China. Many items come with certificates of authenticity. We guarantee 100% genuine traditional Chinese craftsmanship \u2014 no factory replicas, no mass-produced imitations.<\/p><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Why do some products look slightly different from the photos?<\/h3>\n\n<p>That&#8217;s the beauty of handmade items! Because each piece is crafted by hand, there may be subtle variations in color, pattern, size, or texture. These variations aren&#8217;t flaws \u2014 they&#8217;re proof that you own a one-of-a-kind piece of cultural heritage.<\/p><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Can I request a custom or personalized item?<\/h3>\n\n<p>Yes! For many of our products, customization options are available. Look for &#8220;Customizable&#8221; tags on product pages, or contact us at <a href=\"mailto:support@handmyth.com\">support@handmyth.com<\/a> with your requirements. Custom items typically require 5-15 additional business days.<\/p><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Do you offer gift wrapping?<\/h3>\n\n<p>Yes! Select the gift-wrapping option at checkout ($4.99). Your item will arrive in premium gift packaging with a handwritten card. Perfect for birthdays, anniversaries, housewarmings, or any special occasion.<\/p><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udce6 Shipping &#038; Delivery<\/h2>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Where do you ship?<\/h3>\n\n<p>We ship to over 100 countries worldwide, including the USA, UK, EU, Canada, Australia, and most of Asia. If your country isn&#8217;t available at checkout, <a href=\"\/it\/contact\/\">contact us<\/a> \u2014 we&#8217;ll try to find a solution.<\/p><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">How long does shipping take?<\/h3>\n\n<p>It depends on your location and chosen shipping method:<br>\n\u2022 Standard: 7-20 business days<br>\n\u2022 Express: 5-10 business days<br>\n\u2022 Premium: 3-7 business days<br>\nSee full details on our <a href=\"\/it\/shipping-policy\/\">Politica di spedizione<\/a> page.<\/p><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Is shipping free?<\/h3>\n\n<p>Free standard shipping on all orders over <strong>$75<\/strong> (eligible countries). For orders under $75, standard shipping starts at just $4.99.<\/p><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Will I have to pay customs\/duties?<\/h3>\n\n<p>It depends on your country&#8217;s regulations. For most countries under ~$800 USD, no duties apply. For EU customers, VAT is included at checkout. For orders above thresholds, import duties are the buyer&#8217;s responsibility. Check with your local customs office for specifics.<\/p><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Can I track my order?<\/h3>\n\n<p>Yes! Once your order ships, you&#8217;ll receive an email with a tracking number and link. You can track your package in real-time until it arrives at your doorstep.<\/p><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcb3 Payments<\/h2>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">What payment methods do you accept?<\/h3>\n\n<p>We accept all major credit\/debit cards (Visa, MasterCard, Amex), PayPal, Apple Pay, Google Pay, and other regional payment methods shown at checkout. All transactions are secured with bank-level encryption.<\/p><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Is it safe to enter my payment info?<\/h3>\n\n<p>Absolutely. We use industry-standard SSL\/TLS encryption and PCI-DSS compliant payment processors. We never store your complete card number on our servers. Your payment data is safer than buying coffee with your card.<\/p><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">What currency are prices shown in?<\/h3>\n\n<p>All prices are shown in <strong>USD (US Dollars)<\/strong>. Your bank will handle the conversion to your local currency at checkout, at their current exchange rate.<\/p><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u21a9\ufe0f Returns &#038; Refunds<\/h2>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">What is your return policy?<\/h3>\n\n<p>We offer a <strong>30-day return policy<\/strong> from the date of delivery. Items must be unused, in original condition, and in original packaging. See our <a href=\"\/it\/refund-policy\/\">Refund &#038; Exchange Policy<\/a> for full details.<\/p><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">What if my item arrives damaged?<\/h3>\n\n<p>Take clear photos of the damage and contact us within <strong>48 hours<\/strong> of delivery at support@handmyth.com. We&#8217;ll arrange a free replacement or full refund \u2014 no questions asked.<\/p><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Can I cancel my order?<\/h3>\n\n<p>You can cancel within <strong>2 hours<\/strong> of placing your order (before it enters processing). After that, cancellation depends on the order status. Contact us ASAP at support@handmyth.com.<\/p><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83c\udfa8 Product Care<\/h2>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">How do I care for my porcelain\/teaware?<\/h3>\n\n<p>Hand wash with warm water and mild soap. Avoid abrasive scrubbers. Not microwave-safe unless specified. Dry thoroughly before storing. See the product care card included with each item for specific instructions.<\/p><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">How do I care for jade\/jewelry items?<\/h3>\n\n<p>Avoid exposure to harsh chemicals, perfumes, and extreme temperatures. Store in a soft cloth pouch when not wearing. Jade benefits from regular wear \u2014 natural body oils enhance its luster over time.<\/p><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Are scented candles safe?<\/h3>\n\n<p>Always burn candles on a heat-resistant surface, away from drafts and flammable materials. Trim wick to 5mm before each burn. Never leave unattended. Keep out of reach of children and pets.<\/p><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83c\udfe2 About HandMyth<\/h2>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Where is HandMyth based?<\/h3>\n\n<p>We&#8217;re based in Foshan, Guangdong Province, China \u2014 a city renowned for its rich cultural heritage and traditional crafts. We operate globally online, shipping authentic Chinese handcrafts worldwide.<\/p><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Do you offer wholesale?<\/h3>\n\n<p>Yes! We welcome wholesale inquiries from retailers, interior designers, event planners, and corporate gift buyers. Visit our <a href=\"\/it\/contact\/\">Contact page<\/a> or email wholesale@handmyth.com with your requirements.<\/p><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">How can I stay updated on new arrivals?<\/h3>\n\n<p>Subscribe to our newsletter at the bottom of any page, follow us on <a href=\"https:\/\/instagram.com\/handmyth\" target=\"_blank\" rel=\"noopener\">Instagram<\/a>, or join our community on <a href=\"https:\/\/facebook.com\/handmyth\" target=\"_blank\" rel=\"noopener\">Facebook<\/a>. New subscribers get 10% off their first order!<\/p><\/div>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Still Have Questions?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We&#8217;re happy to help! Reach out through any of these channels:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\nli>\ud83d\udce7 Email: <a href=\"mailto:support@handmyth.com\">support@handmyth.com<\/a> (response within 24 hours)<\/li>\nli>\ud83d\udcf1 Social Media: DM us on <a href=\"https:\/\/instagram.com\/handmyth\" target=\"_blank\" rel=\"noopener\">Instagram<\/a> or <a href=\"https:\/\/facebook.com\/handmyth\" target=\"_blank\" rel=\"noopener\">Facebook<\/a><\/li>\nli>\ud83d\udcc4 Read more: <a href=\"\/it\/contact\/\">Contact Page<\/a> | <a href=\"\/it\/shipping-policy\/\">Politica di spedizione<\/a> | <a href=\"\/it\/privacy-policy\/\">politica sulla riservatezza<\/a><\/li>\n<\/ul>\n\n\n<!-- HMSEO E-E-A-T start -->\n<div class=\"hmseo-eeat-section\">\n<h3>Informazioni sulla nostra competenza<\/h3>\n<p>HandMyth works directly with certified artisan workshops and heritage craft families across China, ensuring every item reflects authentic traditional techniques passed down through generations. Our team includes cultural heritage specialists who verify the provenance and craftsmanship of each product.<\/p>\n<p>Based in Foshan, Guangdong Provinceu2014a historic center for Chinese ceramics and craftsu2014our operations are grounded in deep local knowledge. We provide detailed care instructions and authenticity certificates to help you preserve and appreciate your cultural treasures for years to come.<\/p>\n<\/div>\n<!-- HMSEO E-E-A-T end -->","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Welcome to the HandMyth FAQ! Find quick answers to the most common questions about our products, shipping, and more. \ud83d\udecd\ufe0f Orders &#038; Products Are your products authentic? Why do some products look slightly different from the photos? Can I request a custom or personalized item? Do you offer gift wrapping? \ud83d\udce6 Shipping [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-12685","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/handmyth.com\/it\/wp-json\/wp\/v2\/pages\/12685","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/handmyth.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/handmyth.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/handmyth.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/handmyth.com\/it\/wp-json\/wp\/v2\/comments?post=12685"}],"version-history":[{"count":0,"href":"https:\/\/handmyth.com\/it\/wp-json\/wp\/v2\/pages\/12685\/revisions"}],"wp:attachment":[{"href":"https:\/\/handmyth.com\/it\/wp-json\/wp\/v2\/media?parent=12685"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}